Terms and Conditions for Cleaners Wandsworth

These Terms and Conditions set out the basis on which Cleaners Wandsworth provides domestic and commercial cleaning services to customers in the United Kingdom. By making a booking, confirming a quote, or allowing a cleaner to attend a property, you agree to be bound by these terms. Please read them carefully before placing any order for a Wandsworth cleaning service. They are intended to be clear, fair, and practical, while protecting both the customer and the service provider.

The service may include regular cleaning, one-off cleaning, deep cleaning, end of tenancy cleaning, after-builders cleaning, ironing, and related household tasks where agreed in advance. Any reference to the company, we, or us means Cleaners Wandsworth. Any reference to you means the customer, hirer, or person making the booking. These terms apply to all bookings unless we agree otherwise in writing.

If there is any conflict between a written quote and these Terms and Conditions, the specific quote will take priority only for the items it expressly changes. All other terms remain in force. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking.

Booking Process

A booking is formed when you provide the required service details and we confirm availability. We may ask for information such as the property type, size, number of rooms, preferred date and time, access arrangements, parking restrictions, and the cleaning tasks required. This information helps us assign the right cleaner and estimate the time needed for the cleaning service in Wandsworth.

Quotes are usually based on the information you provide. If the actual condition of the property or the scope of work differs from what was described, the price and duration may change. For example, additional time may be required where a property is heavily soiled, cluttered, or requires specialist treatment. Any change to the agreed scope will be discussed where possible before extra charges are incurred.

You are responsible for ensuring that all booking details are accurate and complete. This includes providing safe access to the property, correct key collection instructions where relevant, and any information about alarms, pets, fragile items, or special cleaning products. If access is not possible at the agreed time, we may charge a call-out or lost-time fee where appropriate and lawful.

Payments

Payment terms depend on the service type and may require full payment in advance, payment on completion, or payment within a stated period after the service. We accept payment only by the methods we make available at the time of booking. The customer must ensure that payment is made in full and on time. If a payment is declined, reversed, or not received, we may suspend further services until the account is settled.

All prices are stated in pounds sterling unless otherwise agreed. Prices may be inclusive or exclusive of VAT depending on whether VAT applies to the booking. If VAT is applicable, it will be shown where required by law. Any quoted price is based on the information supplied before the job starts. Additional charges may apply for extra tasks, waiting time, materials, parking, or last-minute changes requested by the customer.

Where we provide an estimate rather than a fixed price, the final amount may vary depending on the actual service delivered. We will aim to keep any increase reasonable and proportionate. The customer remains responsible for paying invoices relating to services already delivered, even where a dispute exists about unrelated matters, unless required otherwise by law.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. Unless a different notice period is stated in your quote or service agreement, cancellations made with less than 24 hours’ notice may incur a cancellation fee to cover reserved time and any staff allocation costs. If a cleaner arrives and is unable to proceed because of access problems or because the property is not ready, this may be treated as a late cancellation.

We reserve the right to cancel or reschedule a booking where necessary due to illness, safety concerns, severe weather, staff shortages, or circumstances beyond our control. In such cases we will make reasonable efforts to rearrange the service promptly. We will not be responsible for any indirect loss resulting from a cancellation or rescheduling that is unavoidable and outside our reasonable control, except where such exclusion is not permitted by law.

If a customer repeatedly cancels at short notice, fails to provide access, or requests frequent changes after confirmation, we may refuse further bookings or require prepayment. This helps us manage our Wandsworth cleaners service fairly and efficiently for all customers.

Service Standards and Customer Responsibilities

We will provide services with reasonable care and skill, using suitable methods consistent with the agreed task. Cleaners may refuse to carry out any instruction that is unsafe, unlawful, or beyond the agreed scope. If a cleaner believes that a task could damage the property, fittings, or contents, they may pause the work and notify the customer or the office for further instruction.

You must ensure that the property is reasonably safe for cleaning. This includes securing dangerous items, notifying us of health and safety risks, and informing us about any known hazards such as exposed wiring, broken glass, aggressive animals, mould exposure, or bodily fluids. We may refuse service if the environment is unsafe or unhygienic beyond what was disclosed at booking.

Where possible, valuables, cash, jewellery, important documents, and fragile items should be stored away before the cleaner arrives. We do not accept responsibility for items left in open view unless loss is caused by our negligence or deliberate misconduct. You should also ensure that adequate lighting, water, and electricity are available for the service.

Waste Regulations and Disposal

All waste removal and disposal must comply with applicable UK waste laws and local authority rules. Unless specifically agreed in writing, our cleaning services do not include the removal of bulky rubbish, hazardous waste, construction waste, clinical waste, electrical waste, or items requiring licensed disposal. Standard household waste may only be handled where doing so is part of the agreed cleaning task and where lawful and practical.

The customer remains responsible for arranging proper disposal of waste that falls outside routine cleaning. We may bag and move refuse to the designated bin area if requested, but we are not responsible for collection, disposal fees, or missed collections. If the property contains items that may be treated as controlled or hazardous waste, you must disclose this in advance and obtain any necessary permissions or specialist services.

We will not knowingly transport or dump waste unlawfully, and we expect customers to comply with their own legal obligations regarding separation, storage, and disposal. Where the service includes clearing surfaces, cupboards, or limited rubbish removal, any waste handed over to us must be lawful to handle and must not breach environmental, health, or safety requirements. If a task appears to involve unlawful disposal, we may decline or stop the work immediately.

Liability

We aim to deliver a professional cleaning service, but we cannot guarantee that every stain, mark, or material will be fully removable. Results depend on the age, type, and condition of surfaces and on the information provided by the customer. We are not liable for pre-existing damage, wear and tear, faulty fixtures, poor workmanship by others, or issues caused by unsuitable materials already present in the property.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law. Subject to that, our total liability for any claim arising from a booking shall be limited to the amount paid for the relevant service, except where a different limit is required by law.

We are not responsible for loss of profit, loss of business, loss of opportunity, or indirect or consequential loss. If you believe damage has occurred during a cleaning visit, you must notify us as soon as reasonably possible and provide supporting evidence. We may ask to inspect the item or property, and you must allow a reasonable opportunity to investigate before any repair, replacement, or compensation is arranged.

Complaints, Access, and Third-Party Items

If you are dissatisfied with any aspect of the service, you should notify us promptly and describe the issue clearly. We may offer to revisit, inspect, or otherwise review the matter. Any attempt to resolve a complaint does not constitute an admission of liability. We encourage customers to raise concerns quickly so that they can be assessed while the relevant facts remain fresh.

If the cleaner is given keys, access codes, or instructions to enter the property without the customer present, you are responsible for ensuring that the information is correct and safe to use. We will take reasonable care of keys or access devices entrusted to us, but we are not liable for delays or failures caused by incorrect information supplied by the customer or by third parties such as building management or concierge staff.

Where the service involves items owned by third parties, tenants, landlords, or managing agents, you confirm that you have authority to request the service and to permit cleaning of those areas. You also confirm that any necessary permissions have been obtained. We are not responsible for disputes between occupants, landlords, tenants, or other interested parties.

Suspension, Termination, and Changes to the Service

We may refuse, suspend, or terminate a booking or ongoing arrangement if the customer breaches these terms, behaves abusively, provides misleading information, fails to pay, or creates an unsafe or unlawful working environment. If a service is terminated because of your breach, you may still be charged for work already completed and any reasonable costs incurred up to the point of termination.

We may also change the time, cleaner, or cleaning method where operational needs require it, provided that the overall service remains substantially similar. If a material change is necessary, we will try to notify you in advance. This may happen where there is a scheduling issue, staff illness, or equipment failure. Our aim is always to preserve a reliable Wandsworth cleaning arrangement while keeping standards consistent.

Any waiver of a breach must be in writing to be effective. If we do not immediately enforce a term, that does not mean we have waived our right to enforce it later. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue in full force.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. If you book a service from outside England and Wales, the same governing law applies to the extent permitted by law.

The interpretation of these terms should be practical and consistent with their purpose of providing a fair and lawful framework for cleaning services. No term in this document is intended to remove or reduce any rights you may have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection law.

By continuing with a booking for Cleaners Wandsworth, you acknowledge that you have read, understood, and agreed to these terms. They form the basis of the contractual relationship between the parties and are intended to be applied in good faith alongside any specific written quotation or service arrangement.