These Terms and Conditions govern all cleaning services supplied by Cleaners Wandsworth to private and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, company or organisation that requests or receives services from Cleaners Wandsworth.
Company means Cleaners Wandsworth, the provider of the cleaning services.
Services means any cleaning, housekeeping, end of tenancy, one off, regular, or related services supplied by the Company to the Client.
Cleaner means any person or contractor assigned by the Company to carry out the Services.
Premises means the property or location at which the Services are to be carried out.
The Company provides domestic and commercial cleaning services within its operating area. The specific type and scope of Services, including areas to be cleaned, frequency, duration and any additional tasks, will be agreed at the time of booking and confirmed in the booking confirmation.
Unless expressly agreed in writing, the Services do not include cleaning of exterior areas at height, specialist cleaning such as biohazard removal, or any work that may be deemed unsafe or outside the competence of a general cleaner.
3.1 Bookings may be requested by the Client by telephone, online form, or other communication methods accepted by the Company. The Client must provide accurate information regarding the Premises, required Services, access arrangements, parking availability, and any special requirements.
3.2 A booking is not considered confirmed until it has been acknowledged by the Company and the Client has accepted any applicable prices and conditions. The Company reserves the right to decline a booking at its sole discretion.
3.3 The Client is responsible for ensuring that the information given at the time of booking is correct and complete. Any changes to the information must be communicated to the Company as soon as reasonably practicable and may affect service duration and price.
3.4 For end of tenancy and deep cleaning services, the Company may request photographs, checklists, inventories, or additional information in order to estimate the scope of work and the likely duration.
4.1 The Client must provide safe and reasonable access to the Premises at the agreed time. This may include providing keys, access codes, concierge instructions, or ensuring that someone is present to grant entry.
4.2 If the Cleaner is unable to gain access to the Premises or is turned away, the visit may be charged as a failed attendance, up to the full value of the scheduled Service.
4.3 Where keys are supplied to the Company, they will be coded and stored securely. The Company accepts no responsibility for any existing loss or damage that occurred before keys were provided.
5.1 The Client agrees to provide a safe working environment, including running water, electricity, adequate lighting, ventilation, and safe access to all relevant areas.
5.2 The Client must ensure that any valuable, fragile or irreplaceable items are safely stored away prior to the Cleaner’s arrival. The Company will not be liable for damage to items that should not reasonably be expected to be cleaned or moved.
5.3 The Client must disclose any known risks at the Premises, including but not limited to alarm systems, restricted areas, pets, infestations, or hazardous substances.
5.4 The Client must treat the Cleaners with courtesy and respect and must not request any services that are unsafe, unlawful, or outside the agreed scope.
6.1 Prices for Services are based on the information provided by the Client and are subject to review where this information is found to be inaccurate or incomplete.
6.2 The Company may charge on an hourly basis or a fixed price for certain services. Minimum booking durations may apply. Any additional time requested on the day of service is subject to availability and may be charged at the applicable rate.
6.3 The Client agrees to pay for the Services in accordance with the payment terms communicated at the time of booking. This may include advance payment, deposit, or payment immediately upon completion.
6.4 The Company accepts various payment methods as advised to the Client. Cash payments directly to Cleaners without Company approval are not recognised as valid settlement of the Company’s invoices.
6.5 All amounts payable are due in full, without set off or deduction. If a payment is late or declined, the Company reserves the right to suspend or cancel further Services until the account is brought up to date.
6.6 The Company may revise its prices from time to time. Any change will be communicated to the Client with reasonable notice for ongoing regular services.
7.1 The Client may cancel or reschedule a booking by giving the Company the minimum notice specified at the time of booking. Where insufficient notice is given, a cancellation or late rescheduling fee may be charged, up to the full amount of the booking.
7.2 For same day cancellations or where the Cleaner is already en route or on site, the full appointment fee may be payable.
7.3 The Company reserves the right to cancel or rearrange a booking due to reasons beyond its control, including but not limited to staff illness, severe weather, transport disruption, or safety concerns at the Premises. Where practicable, an alternative date or time will be offered.
7.4 If the Cleaner arrives at the Premises but is unable to gain access or to carry out the work due to Client action or inaction, this may be treated as a late cancellation and charged accordingly.
8.1 The Company aims to provide a high standard of cleaning. If the Client is dissatisfied with any part of the Service, they must notify the Company as soon as possible and, in any event, within 24 hours of completion for one off or end of tenancy cleans, or before the next scheduled visit for regular cleans.
8.2 The Client must allow the Company a reasonable opportunity to inspect the alleged issue and, where appropriate, to re clean the affected areas. Re cleaning will normally be offered as the first and primary remedy.
8.3 Complaints raised beyond the specified time frames may not be accepted, as conditions at the Premises may have changed.
9.1 The Company may provide cleaning materials and equipment, or may agree that the Client’s own supplies be used. Where Client supplies are used, the Company accepts no responsibility for the condition or suitability of such products or machines.
9.2 The Client must not request the use of any cleaning product that is unsafe, unlabelled, or not intended for domestic or commercial cleaning purposes.
9.3 The Company will take reasonable steps to comply with applicable health and safety laws and to ensure that the Services are carried out safely. The Cleaner may refuse to perform any task that they reasonably consider to be unsafe or likely to cause damage.
10.1 The Company will separate, bag, and prepare household waste for collection in accordance with local waste and recycling arrangements where agreed as part of the Service. It is the Client’s responsibility to make appropriate arrangements for regular waste collection.
10.2 The Company is not a licensed waste carrier and will not remove large quantities of waste, construction debris, hazardous materials, electrical items, chemicals, or any items that require specialist disposal.
10.3 The Client must inform the Company of any specific waste restrictions applying to the Premises, and ensure that suitable bins, bags, and recycling containers are available.
10.4 The Company will make reasonable efforts to follow local recycling and environmental guidelines, but ultimately the Client remains responsible for ongoing adherence to any property specific waste regulations.
11.1 The Company holds insurance appropriate to the nature of its business. Details of cover may be provided upon request.
11.2 The Company’s liability for any loss, damage or claim arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the lesser of the cost of re performing the affected Services or the amount actually paid by the Client for those Services.
11.3 The Company shall not be liable for:
a. Normal wear and tear, or pre existing damage or stains that cannot be fully removed.
b. Any loss or damage that the Client fails to report within 24 hours of completion of the Service.
c. Damage to items which are inherently fragile, poorly assembled, not properly fixed, or which the Cleaner could not reasonably be expected to know might be damaged by normal cleaning.
d. Any indirect, consequential, or purely economic loss, including loss of profit, loss of enjoyment, or loss of opportunity.
11.4 The Client must cooperate with any insurance investigation or claim process, including providing photographs, invoices, or access to the Premises where requested.
12.1 Accidental damage or breakages may occur despite reasonable care being taken. Where damage is caused by the Cleaner and reported within the required time frame, the Company will, at its discretion, repair the item, replace it with a similar item of equivalent value, or pay a fair contribution towards the cost of replacement, subject to evidence of value and age.
12.2 The Company does not accept responsibility for cash, jewellery or other valuable items left unattended at the Premises. Such items should be secured by the Client before the Service.
13.1 Where the Client provides keys or access codes, the Company will take reasonable measures to ensure their secure handling and storage.
13.2 The Client is responsible for providing clear instructions regarding alarm systems and for ensuring that any changes are communicated promptly. The Company accepts no liability for alarm activation where correct instructions have not been provided or where the system is faulty.
14.1 The Client agrees not to directly employ or engage any Cleaner introduced by the Company for separate private work, during the period of service provision and for 12 months after the last service date, without the Company’s prior written consent.
14.2 If the Client breaches this clause, the Company reserves the right to charge a referral or introduction fee representing a reasonable estimate of the training and recruitment costs associated with that Cleaner.
15.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay is due to events beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, pandemics, accidents, or emergency situations.
16.1 The Company will handle personal data in accordance with applicable data protection laws. Client information will be used to arrange and manage the Services, handle payments, and communicate with the Client.
16.2 The Company will not sell or disclose Client data to third parties except where necessary to deliver the Services, comply with legal obligations, or with the Client’s consent.
16.3 The Company and its Cleaners will treat information about the Client and the Premises as confidential, save where disclosure is required by law.
17.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings and to ongoing regular services after reasonable notice has been given to the Client.
17.2 Continued use of the Services after such notice will constitute acceptance of the updated Terms and Conditions.
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
19.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
19.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous understandings or agreements, whether written or oral.
By booking or using cleaning services provided by Cleaners Wandsworth, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
You can get cleaners Wandsworth services at prices that everyone can afford! Just call us today and see with what we can help!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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